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Pricing
Pricing information on an I.T. Service Company’s web site is a rare
thing. This is so because this industry contains so many variables that it makes it
difficult to put actual figures before appraising a job. When prices
are quoted, they are done on a “per hour” basis which is
still vague for a customer who has no idea of how long a
job would take or how many man-hours are needed. However, this has
prevented many small businesses from embracing the technology since
they would like to have an idea of what figures they are up against.
For this reason we have put price guidelines to assist our potential
customers. We have listed our “per hour” charges in order of the
expertise necessary to complete a type of job and below that we have
listed the average time taken to complete the specified job.
All prices are stated in TT$.
|
Service Level Required |
Cost in TT$ |
|
Basic I.T. Technician
rate: |
$250 per hour or part
thereof |
|
Advanced I.T. Technician
rate:
|
$300 per hour or part
thereof |
|
I.T Engineer rate: |
$350 per hour or part
thereof |
|
Special I.T. Expert rate: |
$450 per hour or part
thereof |
Below is a rough guide to help you determine what
type of service would qualify for which rate:
Basic I.T. Technician Rate would cover items such as PC Hardware repair:
• Replacing Power supply – 1 hour.
• Replacing/Upgrading Memory – 1 hour.
• Replacing Disk Drives (DVD, CD or Hard Disk) -1 hour.
• Replacing Motherboard - 2 hours.
• Software Troubleshooting - length of time depends on problem.
• Installing Operating System, Drivers, Windows Updates – 3 hours.
• Installing Stand Alone Applications – 1 hour.
• Installing Stand Alone Printer – 1 hour. |
Advanced I.T. Technician Rate would cover items such as:
• Network cable installation and termination – time depends on
number and location of drops: roughly $150 per drop.
• Connecting a workgroup of PCs to the Internet - roughly 15
minutes per PC (minimum 1 hour charge).
• Setting up a workgroup of PCs to Print - roughly 15 minutes
per PC ( minimum 1hour charge).
• Troubleshooting Internet Access - length of time depends on type of problem.
|
I.T. Engineer Rate would cover items such as:
• Setting Up/Troubleshooting a Windows Server Active Directory -
depends on number of servers, configuration, etc.
• Setting up Advance File Sharing services such as DFS -
depends on number of servers, configuration, etc
• Configuring DNS (Domain Name Servers)
- depends on number of servers,
configuration, etc.
• Setting up Internal Web Servers - depends on configuration and content.
|
Special I.T. Expert rate would cover items such as:
• Setting up and troubleshooting E-mail Applications Servers e.g MS Exchange
- depends on configuration, etc.
• Setting up and troubleshooting Firewalls e.g. ISA Server or CISCO PIX - depends on configuration, etc. |
Warranties
|
- structured cabling (such as running of cables, installing
wall mount boxes and patch panels): |
1 year |
|
- software configuration (not including virus attacks, spyware or other malware
issues): |
3 months |
| - computer
hardware and peripherals (printers, drives, power supplies,
etc.): |
supplier's warranty |
Disclaimer
Customers must be aware that Operating Systems are complex animals.
For example, Windows XP Professional contains over 40 million lines
of programming code and Server 2003 another 10 million more. These
Operating Systems were built by over 5000 developers. No one person
has a complete picture of all the code within the OS. In fact, at
the point of its completion Windows 2003 Server represented the
biggest software project ever undertaken. If each line of code is
looked at as a ‘moving part’ in a machine it’s a wonder that it does
not ‘break down’ more often. Consider this coupled with other applications
that are installed on your PC and one could now begin to understand what we mean
by “one complex animal”.
With this in mind the customer must understand that I.T. technicians
are just that: technicians – human beings who have relative
expertise in their area of computing and networks. As a result,
Zandolie Networking does not hold itself responsible for any
software damage that might occur during installation or
troubleshooting. However, the customer should note that we will
never bill a customer if a problem cannot be solved.
To further show support in the competence of our technicians we are
willing to reimburse customers a maximum of TT$300 for a Desktop PC
or $500 for a Server that has crashed due to our activity and can
not be brought back up successfully.
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